Returns & Exchanges
At Koko Black, we take pride in the quality of our handcrafted chocolate; if your order arrives damaged or is incorrect, we are committed to providing a replacement or refund to ensure your satisfaction. Due to the perishable nature of our products, we cannot accept returns for change of mind or incorrect storage once the chocolate has been delivered.
Contact Support
Email our customer lounge team within 48 hours of receiving your order, including your order number and clear photos of any damaged or incorrect items.
Review Process
Our quality assurance team will review your claim to ensure it meets our freshness and safety standards for a return or exchange.
Resolution Approval
Once approved, we will arrange for a replacement to be dispatched immediately or initiate a full refund to your original payment method.
Disposal or Return
In most cases involving perishable chocolate, you will not be required to ship the product back; we will advise if a physical return is necessary.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing